The HowDidWeDo? feedback app is freely available on any smartphone via the native app store. This can then be used for any venue or service that is signed up to HowDidWeDo?
Feedback can be left this way whilst on site or later when the customer has left the location. Find out whether your local business is on HowDidWeDo? by searching for them in the dropdown menu or using GPS to locate any nearby.
Key Information at a Glance
Quickly ascertain a site or group's health by looking at the colour coded scores on the dashboard. Simple red, amber, green system allows you to tell how a site is doing in general and even in specific areas. Colour thresholds can be set to determine when a score is considered good, satisfactory or poor.
Feedback Shared Instantly
Feedback is available to view as soon as the customer presses submit. Tailor custom alerts to make sure submissions are sent to the most appropriate member of staff. Email alerts ensure important information is conveyed even to those out of the office. Instantaneous feedback is important to ensure calls for action are acted upon as quickly as possible.
Feedback data can be viewed in a variety of formats, from tables and graphs to pie charts. This data can be filtered by date range, individual sites and even individual question scores. Compare scores with other businesses in the same category to see how your branches are performing. Trend lines help determine how your business is faring over the long term.
Catch Issues Early
Any negative feedback or calls for action can be addressed immediately as they go straight to management. If they so choose, customers have the ability to request a response. The 'response requested' function allows the staff and customer to commune and resolve miscommunications or issues of poor service. Dealing with problems in this way mitigates any unnecessary negative publicity.
Intuitive and Easy to Use
The HowDidWeDo? system asks only a few carefully tailored questions that allow users to respond either using a simple slider or by providing more detailed comments or photographs. Finding a site and leaving feedback can take as little as 30 seconds.
Since the HowDidWeDo? feedback system is cloud based, no special hardware is required on either end. Customers simply use their phones to leave feedback, whilst management can choose to access and view that feedback on their computer, tablet or smartphone. Although each business's question structure is customisable, the default settings make it easy to get feedback flowing.