“I think HowDidWeDo? is a great tool. It doesn't take away the communication or need to talk to the manager and staff, but gives an added dimension to enable you to give some feedback. This can be positive or negative, it’s good to know that it’s going to the right person in management. That’s exactly what happens when you use the app.
I’d highly recommend it and say to anyone, be constructive, give the feedback and be confident it will be taken seriously and action taken if necessary.”

"HowDidWeDo? has given the Senior Management Team sight of constructive feedback left from the people that matter to us the most, which has allowed us to make enhancements to different areas in each home, and thus ensuring we are making continual improvements that advance service delivery."

"HowDidWeDo? gives us instant, up-to-date information on feedback provided by our clients, guests and staff. The data and detailed comments are displayed on a well-presented, clutter-free management dashboard. It allows us to quickly gather feedback and reflect on it immediately, making responsive management decisions. The system was straightforward to implement and we have been well supported by the HowDidWeDo? team throughout the process."

“The ‘HowDidWeDo?’ team were responsive and quick to react to our initial enquiry, they tailored the system to ensure that feedback could be provided separately for all the services we offer to help organisations to communicate with deaf customers, patients and employees.
“The dashboard is very well laid out and enables us to see at a distance all the feedback responses we have had. We look forward to using this app to continually improve and develop our services in line with our ISO9001 accreditation, so customer satisfaction continues to increase.”