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Case Studies

Below are just a few of the companies who use HowDidWeDo? Select one to find out how we helped improve the operation of their business.

Care Home Provider
Larchwood Care

Larchwood Care operates 58 care homes throughout the UK. They pride themselves on providing the highest levels of care.

By introducing the easy to use app, Larchwood feel that they are pioneering a new way for care homes to continuously improve. Feedback, positive or negative, is one of the best ways to ensure their standards are kept high. For people to know their comments are being treated seriously and dealt with at a senior level gives extra peace of mind.

Larchwood Care joined HowDidWeDo? in October 2017. Since then they’ve averaged over 50 feedback submissions a month, and their average overall rating has steadily risen. They've regularly replied to requests for direct responses, addressing any concerns quickly and attentively. The HowDidWeDo? system allowed them to maintain their great level of service by minimising the impact of any negative feedback, and promoting good feedback to encourage dedicated members of staff.

The app is free to download, but Larchwood frequently use their on-site tablet to encourage any visitors to give instant feedback, even if they do not wish to download the app themselves. They hope that by doing this, they will be able to reward their staff who do a fantastic job, and quickly rectify any issues that may arise.

“I think HowDidWeDo? is a great tool. It doesn't take away the communication or need to talk to the manager and staff, but gives an added dimension to enable you to give some feedback. This can be positive or negative, it’s good to know that it’s going to the right person in management. That’s exactly what happens when you use the app.
I’d highly recommend it and say to anyone, be constructive, give the feedback and be confident it will be taken seriously and action taken if necessary.”

Alison, Daughter of Resident

Care Home Provider

Oakland Care provide bespoke care packages personally tailored to each individual including residential, nursing, memory and respite care.

Having previously used traditional paper-based surveys, growing care home group Oakland Care recently decided to take its feedback system to the next level.

The group felt that now was the perfect time to look at an IT based solution that would suit them now and in the future.

With three care homes across the south of England, and two more due to open over the next year, the group needed a solution that would grow with them. HowDidWeDo? provided exactly what they needed.

Oakland Care prides itself on its five-star environments that create high quality and comfortable homes for residents. Gathering and responding to feedback effectively from residents and their visitors is therefore key to maintaining this premier service.
Aaron White, Business Services Manager for Oakland Care explains: “With the old paper based system we had to physically send out customer service surveys. This was time consuming and take up was relatively poor.
“We were looking for a solution that would be efficient and flexible enough to grow and change along with the business. HowDidWeDo? has done just that.”

The flexibility of how the app can be used also appealed to Oakland Care. The group has been able to completely tailor the app to its needs, devising their own questions and the rating level at which an alert is triggered.

There is also plenty of flexibility with how feedback can be gathered. Residents and their visitors can currently download the app to use on their own devices. Oakland Care also plan on having a device ready to use in each care home and they also have the option of emailing a direct link to users who can then submit their feedback online. The feedback received by HowDidWeDo? can also be easily linked to Carehome.co.uk.

As a busy care home group, Oakland Care needed a system that would be easy to introduce.
Aaron concludes: “The system was straightforward to implement and we have been well supported by the HowDidWeDo? team throughout the process.”

"HowDidWeDo? gives us instant, up-to-date information on feedback provided by our clients, guests and staff. The data and detailed comments are displayed on a well-presented, clutter-free management dashboard. It allows us to quickly gather feedback and reflect on it immediately, making responsive management decisions. The system was straightforward to implement and we have been well supported by the HowDidWeDo? team throughout the process."

Aaron White, Business Services Manager

Get in touch to see how we could help you

HowDidWeDo? is an inexpensive, fast and effective way for business owners to get feedback on how their business is performing.
Get in touch using this contact form or give us a call on +44 121 2855590 to find out how HowDidWeDo? can help your business.

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